Terms and Conditions

Payment Policy: 

We require that all bookings be paid for in full at the time of booking if you are booking an onsite property photography booking or if you are a non-subscriber placing a digital order.  If you are a monthly subscriber, your digital order will be applied to your monthly subscription balance and should there be a balance prior to the booking, we will forward over an invoice for the difference based on your monthly discounted rate.

Cancelation Policy:  

We require a cancelation to be made 24 hours before your appointment time.  This can be done by viewing your booking conformation which has a cancelation link at the top or by using the link here.  Any appointments canceled prior to the 24 hours will be fully refunded.  If cancelation occurs after the 24-hour cut off, you can still cancel however, there is a $25 cancelation/rescheduling fee applied to the account.  If your cancelation is received less than 3 hours from appointment time the cancelation fee applied will be $45.  

Monthly subscription clients may cancel or change your subscription at any time.  If you are increasing or decreasing your subscription plan, the two will be prorated and the plan you are moving from will be applied back as a credit while the plan that you are moving to will be charged.  If you are canceling your subscription, your current plan will run through the duration of the billing period and then will be deactivated and closed.  You have full control over your subscription with the Subscription Management Portal.

Satisfaction Guarantee:  

We strive to meet and exceed our clients' expectations, and we want each and every image we provide our clients to be picture perfect.  We understand that each person is different and with that being said, what one client wants in their gallery may not be the expectation of another client.  We have also found that meeting OUR clients' expectations is not always enough.  You have a client as well and we know their expectations are at the top of your priority list thus they are at the top of ours as well.   In an effort meet expectations, we offer a 100% satisfaction guarantee.  We will revise until YOU are Satisfied.  If for any reason, with in 48 hours of your order delivery, you are not satisfied we will submit any challenges as top priority to post processing to get you back client specified revisions within 24 hours or less.  As every effort is made to prioritize customer satisfaction, we are aware that this is not always 100% possible.  If, after consulting with Digital Depiction about any product challenges and revisions you are still not satisfied, please submit our Refund Request Form to initiate a refund request.  If you submit a refund request form you are agreeing that you will not, have not and wont in the future, share any of the images that Digital Depiction provided and that you will not use them in any way for any reason without first paying Digital Depiction for services rendered.  

Copyright Notice: 

All images provided are, unless otherwise stated in writing, owned exclusively by Digital Depiction also known as Stephen Lobue and protected by copyright.  Upon payment of the agreed consideration for services rendered, the client receives a one-time license to use the images provided in their marketing materials.  Extended licenses may also be negotiated for future use, but are neither implied nor granted, unless specifically granted by Digital Depiction in writing.